1. Scope and business-only use
Trelyqo is designed for business and professional software-release operations. By creating an account, joining a workspace or using Trelyqo, you confirm that you are acting for business or professional purposes and not primarily as a consumer. If you act for an organisation, you confirm that you have authority to bind or act for that organisation to the extent relevant to your use.
If Keephy and a customer sign an order form, master services agreement, enterprise agreement, data-processing agreement, service-level agreement or other written contract, that document forms part of the agreement and prevails over these Terms to the extent of a conflict.
2. Definitions
“Customer” means the organisation or person that creates, controls or pays for a Trelyqo workspace. “Authorised User” means a person permitted by the Customer to access Trelyqo. “Customer Data” means data, content, files, personal data, release information, configurations and other material submitted to or generated through a Customer workspace. “Services” means Trelyqo and related features, websites, APIs, integrations, documentation and support provided by Keephy.
3. Authority, accounts and administrators
- Account information must be accurate and kept reasonably current.
- Customers and users are responsible for protecting credentials and devices.
- Workspace administrators control users, roles, permissions, data access and workspace settings.
- Customers are responsible for promptly removing access when it is no longer required.
- Keephy may rely on instructions from an apparent authorised administrator unless we know the instruction is unauthorised.
4. Service and limited right to use
Subject to these Terms and any applicable order, Keephy grants the Customer a limited, non-exclusive, non-transferable and revocable right to access and use Trelyqo for its internal business purposes during the applicable service period.
No right is granted to copy, sell, sublicense, commercially exploit, reverse engineer, bypass technical restrictions, build a competing service from Trelyqo confidential materials, or use the Services beyond the rights expressly granted, except where applicable law does not permit the restriction.
5. Customer responsibilities
The Customer is solely responsible for its release decisions, deployment decisions, production changes, engineering controls, staffing, access management, business continuity, backups of information it is required to retain independently, and compliance with laws that apply to its business.
Trelyqo is a coordination and release-operations tool. It is not a substitute for deployment controls, source control, change approval, security testing, incident response, disaster recovery or professional engineering judgement.
The Customer must ensure that its users and Customer Data comply with the Acceptable Use Policy.
6. Customer Data
As between Keephy and the Customer, the Customer retains its rights in Customer Data. The Customer grants Keephy and its subprocessors the rights necessary to host, copy, process, transmit, display, secure, back up and otherwise handle Customer Data to provide and protect the Services.
The Customer represents that it has all rights, notices, lawful bases, permissions and authority needed to provide Customer Data to Trelyqo and to instruct Keephy to process it.
Keephy is not responsible for the accuracy, legality, quality, completeness or appropriateness of Customer Data supplied by the Customer or its users.
7. Third-party services and integrations
Trelyqo may integrate with or link to third-party products. Those products are controlled by their providers and may have separate terms, privacy practices, availability and security controls. Keephy does not control and is not responsible for third-party products, outages, changes, data loss, security failures or acts or omissions merely because Trelyqo connects to them.
The Customer is responsible for authorising integrations, scopes, credentials and permissions and for confirming that data transfers to third parties are lawful and appropriate.
8. Free, beta, preview and experimental features
Free, beta, preview, early-access, trial or fully discounted Services may be incomplete, contain defects, change materially, be subject to additional limits, or be discontinued at any time. They must not be relied on as the sole control for production-critical, safety-critical, regulatory, financial or irreversible decisions.
To the maximum extent permitted by law, Free Services are provided without warranty, indemnity, service-level commitment, uptime commitment, support commitment or monetary liability from Keephy. Keephy may modify, suspend or discontinue Free Services at any time without liability to the Customer, except where applicable law does not permit that exclusion.
9. Fees, taxes and future paid services
If paid Services are purchased, fees, billing periods, usage limits and payment terms will be stated in the applicable order or checkout flow. Fees are exclusive of taxes unless expressly stated otherwise. Except where required by law or expressly agreed, fees are non-refundable.
Keephy may introduce or change plans and pricing prospectively. A price change will not retroactively alter fees already paid for a committed service period unless the parties agree otherwise.
10. Confidentiality
Each party must use reasonable care to protect the other party’s non-public confidential information and use it only for the relationship contemplated by the agreement. Confidential information excludes information that becomes public without breach, was already lawfully known without restriction, is independently developed, or is lawfully received from a third party without a confidentiality duty.
A party may disclose confidential information where legally required, where permitted by law giving reasonable prior notice where lawful.
11. Intellectual property, feedback and publicity
Trelyqo, its software, APIs, documentation, designs, workflows, trademarks, branding and underlying technology are owned by Keephy or its licensors. No ownership transfers to the Customer.
If a user provides feedback, suggestions or feature ideas, Keephy may use them without restriction or payment, provided this does not transfer ownership of Customer Data.
Keephy will not use a Customer’s name or logo in public marketing as an identified customer without permission, unless otherwise agreed.
12. Warranties and disclaimers
To the maximum extent permitted by law, and except for any express warranty in a signed agreement, the Services are provided “as is” and “as available”. Keephy does not warrant that Trelyqo will be uninterrupted, error-free, completely secure, compatible with every third-party system, or that every defect will be corrected.
Keephy does not warrant the correctness of release schedules, rota assignments, availability information, audit records, generated suggestions, future automated features, or decisions made using data supplied by Customers or third parties. Customers must independently verify information that is important to production, legal, security, financial or business decisions.
13. Customer indemnity
To the extent permitted by law, the Customer will defend, indemnify and hold harmless Keephy, its affiliates, officers, employees and contractors against third-party claims, damages, liabilities, costs and reasonable legal fees arising from: (a) Customer Data that infringes rights or violates law; (b) the Customer’s or its users’ unlawful or prohibited use of the Services; (c) breach of the Customer’s obligations regarding permissions, notices or lawful bases; or (d) integrations, credentials or systems controlled by the Customer. This does not apply to the extent a claim was caused by Keephy’s own breach or conduct for which liability cannot lawfully be shifted.
14. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that applicable law requires to remain unlimited.
Subject to the previous paragraph and to the maximum extent permitted by law:
- Keephy will not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill, reputation, production availability or data, whether direct or indirect, where such categories may lawfully be excluded.
- Keephy is not liable for losses caused by Customer instructions, Customer Data, user error, unauthorised access resulting from Customer credential handling, third-party products, internet or infrastructure outside Keephy’s reasonable control, or failure to follow documentation or reasonable security practices.
- For paid Services, Keephy’s total aggregate liability arising out of or relating to the Services in any 12-month period will not exceed the fees paid or payable by the Customer to Keephy for the affected Services during the 12 months immediately preceding the event giving rise to liability, unless a signed agreement expressly provides a different cap.
- For Free Services, trials, previews, beta features and fully discounted Services, Keephy will have no monetary liability to the Customer arising out of or relating to those Services to the maximum extent permitted by law. This does not exclude or limit any liability that applicable law does not permit to be excluded or limited.
The parties acknowledge that these exclusions and caps allocate commercial risk and are reflected in the availability and pricing of the Services. Any different liability regime in a signed enterprise agreement or order form prevails.
15. Suspension, termination and data at exit
Keephy may suspend or restrict access where reasonably necessary to address security risk, suspected unlawful or abusive use, non-payment, material breach, legal requirements, threats to the Services or other customers, or emergency maintenance.
On termination, access may end immediately or at the end of the agreed period. Customer Data may be exported, returned or deleted in accordance with the applicable plan, contract, retention policy and law. Customers are responsible for exporting information they need before access ends where export functionality is available.
16. Events outside reasonable control
Keephy is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil disorder, labour disputes, epidemics, government action, utility failure, widespread internet failure, cloud-provider outage, third-party platform failure, denial-of-service attacks, or other comparable events, provided Keephy takes reasonable steps appropriate to the circumstances.
17. Sanctions, export controls and anti-bribery
Customers and users must comply with applicable sanctions, export-control, anti-bribery and anti-corruption laws. They must not use Trelyqo where doing so would cause Keephy or its providers to violate those laws.
18. Changes to the Services and these Terms
Keephy may improve, modify or discontinue features. Where a material contractual change adversely affects an active paid commitment, Keephy will provide reasonable notice where practicable or as required by law. Continued use after an effective date constitutes acceptance where legally permitted.
19. Governing law and disputes
If an order form or signed agreement specifies governing law and jurisdiction, that provision applies. Otherwise, to the maximum extent permitted by mandatory law, these Terms and non-contractual disputes are governed by the laws applicable to Keephy in its place of incorporation, and the courts having jurisdiction over Keephy there will have exclusive jurisdiction, subject to any mandatory rights that cannot be contracted out of.
20. General
Neither party may assign the agreement without the other’s consent, except Keephy may assign it to an affiliate or in connection with a merger, reorganisation, sale of business or substantially all relevant assets. The agreement does not create a partnership, agency, employment relationship or fiduciary duty. If a provision is unenforceable, it will be limited or removed to the minimum extent necessary and the remainder stays effective. Failure to enforce a provision is not a waiver. Headings are for convenience only.
Questions about these Terms can be sent through the Trelyqo contact page.